PRIVACY POLICY

Peel Region Outfitters (“PRO”, “we”, “us” or “our”) sells and installs truck and Jeep accessories at 74 Healey Road, Bolton, Ontario. This Privacy Policy explains what personal information we collect through peelregionoutfitters.com, at our shop and when you contact us, how we use it, and the choices you have.

We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL). By using our website or services, you agree to the practices described here.

1. Information we collect

Information you give us. When you request a quote, fill out a form, call, email, message us on social media or visit the shop, we may collect:

• Your name, phone number, email address and postal code
• Vehicle details such as year, make, model and bed length
• The service or products you are interested in and any details you share with us
• Records of quotes, work orders, invoices and warranty information

Our website does not collect payment card information.

Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, time spent on the site, the website that referred you and your approximate location. This is collected through cookies and similar technologies (see section 3).

2. How we use your information

• To respond to quote requests and questions
• To schedule, complete and follow up on work on your vehicle
• To order parts and handle warranty claims
• To send service-related messages, such as appointment confirmations
• To understand how our website is used and improve it
• To measure and improve our advertising
• To protect our website and forms from spam and abuse
• To meet our legal, tax and accounting obligations

We will only send you promotional emails or texts if you have given us consent. You can unsubscribe at any time using the link in the message or by contacting us.

3. Cookies, analytics and advertising

Cookies are small files stored in your browser. We use them, along with similar technologies, for the following:

• Google Analytics to understand how visitors find and use our website.
• Meta Pixel to measure the results of our Facebook and Instagram ads and to show relevant ads to people who have visited our website.
• Google reCAPTCHA to protect our forms from spam. reCAPTCHA is subject to the Google Privacy Policy and Terms of Service.

You can block or delete cookies in your browser settings, although some parts of the site may not work properly as a result. You can also opt out of Google Analytics with the Google Analytics opt-out browser add-on, and manage how Meta uses your information for ads in your Facebook ad preferences.

4. How we share your information

We do not sell or rent your personal information. We only share it when needed to run our business, with:

• Service providers who help us operate our website, email and forms, such as hosting and email delivery providers
• Analytics and advertising platforms, such as Google and Meta, as described above
• Product manufacturers and suppliers, when needed to order parts or process a warranty claim for your vehicle
• Government authorities or others, when required or permitted by law

Our service providers may only use your information to provide services to us.

5. Where your information is stored

Some of our service providers may store or process your information outside of Canada, including in the United States. When that happens, your information is subject to the laws of that country and may be accessible to its courts, law enforcement and national security authorities.

6. How long we keep it

We keep personal information only as long as we need it for the purposes above, including warranty support and legal, tax and accounting requirements. After that, we securely delete it or make it anonymous.

7. How we protect it

We use reasonable physical, technical and administrative safeguards to protect your information from loss, theft and unauthorized access. No website or method of storage is completely secure, so we cannot guarantee absolute security.

8. Your rights and choices

You can ask to access the personal information we hold about you, ask us to correct it, or withdraw your consent to how we use it, subject to legal or contractual limits. To make a request, contact us using the details below. We will respond within 30 days.

If you have a concern about how we handle your information, please contact us first so we can try to resolve it. You also have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

9. Children

Our website is not directed to children, and we do not knowingly collect personal information from children.

10. Other websites

Our website links to other websites, such as our Facebook and Instagram pages and manufacturer websites. We are not responsible for their privacy practices, so please review their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date.

12. Contact us

Questions or requests about this Privacy Policy or your personal information can be sent to our Privacy Officer:

Peel Region Outfitters
Attn: Privacy Officer
74 Healey Road, Bolton, Ontario L7E 5A7
Email: info@peelregionoutfitters.com
Phone: 905.951.7200